The following terms govern the use of this website. We refer to Independent Timber Merchants Co-operative Limited as "we", "us", or "ITM" and anybody accessing our site as "you". Please read these terms carefully. By using or accessing our site you agree to our terms of use listed below.

General Disclaimer

While we try to ensure that the content of our site is free from error and omissions, we do not warrant its accuracy, adequacy or completeness or its suitability for your intended use.
All content on this site (including these terms of use) is subject to change at any time.


We disclaim, to the extent permitted by law, all liability or responsibility to anyone for any direct or indirect loss or damage that may result from the action or failure to act by anyone in reliance on the content of our website.
All content on this site (including these terms of use) is subject to change at any time.


ITM owns all copyright, trade marks and other intellectual property in this site. Unless otherwise stated, everything on this site is protected by copyright.
You may not copy or display or distribute to third parties, or for commercial purposes, any part of this site without the express permission of ITM.
We welcome the use of our site for personal, non-commercial use, research or study so long as you acknowledge our copyright and intellectual property rights.

Directory for Tradespersons ("Directory")

We are not the agent of any tradesperson listed in our Directory.
We do not guarantee the products and services of the trades people listed in our Directory.
We do not have any control over the quality, safety, suitability, legality, availability or price of any product or service of the tradespersons listed in our Directory.

We will not be involved, on behalf of either you or any tradesperson referred to in our Directory, in any dealing or arrangements you enter into as a result of your use of our Directory. You agree to communicate and deal with the tradesperson listed in our Directory directly and without reference to ITM.

We exclude any liability we may have to you in relation to your use of our Directory.
However, if anything we do for you as a user of the Directory is a service under the Consumer Guarantees Act 1993 and you are acquiring the service for the purposes of a business as defined in that Act, the provisions of the Act do not apply to the service.

Links to other sites or applications

Where we have provided some links to third party websites that may include hyperlinks to other sites, we do not endorse, check or approve of the third party sites. We have provided these for convenience only and are not responsible for the content or accuracy of materials on these third party sites. If you decide to access linked third party sites then you do so at your own risk.


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction.
Please also refer to our privacy policy for more information.

Privacy Policy

We respect your privacy and have therefore adopted these privacy guidelines to govern the relationship between you and us. What information do we collect?

We may collect personal information from you to provide you with products, services and information and to notify you about new products and services we think you will find interesting.
If at any stage you no longer wish to receive these notifications please notify us by e-mail at

How we gather information

We gather information by you disclosing personal information on this website using our on-line store card & Building Business application forms, and when you send us an e-mail.

We may collect the following type of information:

  • Your name
  • Your e-mail address
  • Your mailing address 
  • Your telephone number 
  • Demographic information about you (interests)

What we will not do

We will not under any circumstances sell, publish or give away information to others unless the law requires us to or unless it is to our member stores. We may provide aggregate statistics about our customers, however these statistics will not have any personal information which would identify you.
Only specific employees of ITM are able to access your personal data This policy means that we may require proof of identity before we disclose any information to you Changing, Correcting and Updating Information. 
You have the right at all times to access, amend or update your personal details. If you do not want to receive any further communications from us please send us an email at email address

Changes to our privacy policy

We respect your privacy and will notify you by posting any changes on this website in respect of our privacy policy so that you are aware of how we are treating your personal information. Please feel free to contact us by email if you have any comments or questions about our privacy policy at

Priority Post Terms and Conditions

The Priority Post is a regular communication to Priority Card holders advising of the current specials and hot deals at your local ITM store. When there is a current promotion you will also be able to find the terms and conditions for the promotion here.

Live to Build Terms and Conditions

The best stories are building stories. Our new brand campaign celebrates the stories of those who live to build.
Submit your building work story and be in to win a 4WD High Country journey.
The Live to Build promotion runs from 30th May 2017 to 31st July 2017.
By submitting your story, you accept that ITM can use your story for any marketing activity for the “Live to Build” campaign. ITM will only use a nickname or pseudonym and not your full name.
The winner will be announced by August 31st 2017.
The winner will be able to book the trip between the dates of January 1st 2018 and April 30th 2018.
The booking needs to be finalized by the winner by 30th September 2017.
ITM reserves the right to change the Terms and Conditions of the promotion without prior notice and at its discretion extend, postpone or discontinue the promotion at any time or disqualify any participant who has breached these terms and conditions.
ITM reserves the right without prior notice and at its discretion to postpone or discontinue the promotion for events which may occur outside of its control and which may impact on its ability to continue with the promotion.