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Trading With ITM at COVID-19 Alert Levels 2 & 3

Trading With ITM at COVID-19 Alert Levels 2 & 3

Our Auckland region stores, 2 stores in the Far North, and 3 stores in the Hamilton area are at Alert Level 3. 

All other ITM stores are at Alert Level 2. 

See below for details on how to trade with us at these alert levels. 



Alert Level 3 Trading

At Alert Level 3 our stores are closed to walk-in customers. You must order ahead for delivery or collection.

Our Showrooms

Are Closed

Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order. 

Pre-order

Your Supplies

Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store. 

Contactless

Pick-up

Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores. 

Contactless

Delivery

Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver. 

Contact

Tracing

Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores. 

Please Follow

Staff Instructions

Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary. 

Our Showrooms

Are Closed

Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order. 

Pre-order

Your Supplies

Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store. 

Contactless

Pick-up

Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores. 

Contactless

Delivery

Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver. 

Contact

Tracing

Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores. 

Please Follow

Staff Instructions

Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary. 

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Alert Level Two Trading

At Alert Level 2 our stores are open for business, with a few additional rules in place for your safety and that of our staff.

Ordering

Supplies

Phone or Email Ahead
Contact your local store to understand how they will be processing your orders. While our showrooms will be open to drop in customers, to minimise time spent in store we encourage you to place orders before arriving using this form.

Mandatory

Face Coverings

Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.

Mandatory

Contact Tracing

Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.

Physical Distancing

Pick-up

Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.

Showroom

Visits

Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.

Site

Visits

Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.

Ordering

Supplies

Phone or Email Ahead
Contact your local store to understand how they will be processing your orders. While our showrooms will be open to drop in customers, to minimise time spent in store we encourage you to place orders before arriving using this form.

Mandatory

Face Coverings

Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.

Mandatory

Contact Tracing

Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.

Physical Distancing

Pick-up

Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.

Showroom

Visits

Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.

Site

Visits

Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.

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