COVID-19 Alert Level 2 & 3 Information
Trading With ITM at COVID-19 Alert Levels 2 & 3
Our Auckland region stores and 3 stores in the Hamilton area are at Alert Level 3.
Hamilton stores at Alert level 3 are Thomsons ITM Hamilton, Thomsons ITM Whatawhata & Acorn ITM.
All other ITM stores are at Alert Level 2.
See below for details on how to trade with us at these alert levels.
Alert Level 3 Trading
At Alert Level 3 our stores are closed to walk-in customers. You must order ahead for delivery or collection.
Our Showrooms
Are Closed
Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order.
Pre-order
Your Supplies
Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store.
Contactless
Pick-up
Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores.
Contactless
Delivery
Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver.
Contact
Tracing
Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores.
Please Follow
Staff Instructions
Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary.
Our Showrooms
Are Closed
Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order.
Pre-order
Your Supplies
Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store.
Contactless
Pick-up
Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores.
Contactless
Delivery
Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver.
Contact
Tracing
Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores.
Please Follow
Staff Instructions
Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary.
Alert Level Two Trading
At Alert Level 2 our stores are open for business, with a few additional rules in place for your safety and that of our staff.
Mandatory
Face Coverings
Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.
Mandatory
Contact Tracing
Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.
Physical Distancing
Pick-up
Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.
Showroom
Visits
Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.
Site
Visits
Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.
Mandatory
Face Coverings
Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.
Mandatory
Contact Tracing
Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.
Physical Distancing
Pick-up
Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.
Showroom
Visits
Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.
Site
Visits
Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.
