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Trading With ITM at COVID-19 Alert Level 2

Trading With ITM at COVID-19 Alert Level 2

All ITM stores outside of Auckland are now at Alert Level 2. 

See below for protocols and tools to use when trading with us at Alert Level 2.  



Alert Level Two Protocols

At Alert level 2 our stores are open for business, with a few additional rules in place for your safety and that of our staff.

Ordering

Supplies

Phone or Email Ahead
Contact your local store to understand how they will be processing your orders. While our showrooms will be open to drop in customers, to minimise time spent in store we encourage you to place orders before arriving using this form.

Mandatory

Face Coverings

Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.

Mandatory

Contact Tracing

Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.

Physical Distancing

Pick-up

Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.

Showroom

Visits

Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.

Site

Visits

Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.

Ordering

Supplies

Phone or Email Ahead
Contact your local store to understand how they will be processing your orders. While our showrooms will be open to drop in customers, to minimise time spent in store we encourage you to place orders before arriving using this form.

Mandatory

Face Coverings

Mask Up Before You Arrive
All customers and staff are required to wear an appropriate face covering while at their local ITM store.

Mandatory

Contact Tracing

Use The App Or Sign-in
Our stores will all provide a unique COVID-19 Tracer App QR Code and manual contact tracing register. We ask that all customers “sign in” using on of these methods upon arrival.

Physical Distancing

Pick-up

Maintain 2m From Others
All customers must maintain a physical distance of 2m from all staff and other customers.

Showroom

Visits

Visitors May Be Limited
ITM showrooms will be open to all customers with physical distancing of 2m enforced. For many of our stores this will mean limiting the number of customers allowed in the showroom at one time.

Site

Visits

Please Advise Your Rep
Our Sales Representatives will still be able to visit to your sites. As always, they will be respectful of the rules on your site, so please make them aware of these prior to their arrival.

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Alert Level 4

Alert Level 4

Our stores in Auckland remain at Alert Level 4. 

This means they are closed except for essential supplies. Find out more on our Alert Level 4 page.

Find Out More