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Trading with ITM during COVID-19 Alert Level Changes

Trading with ITM during COVID-19 Alert Level Changes

ITM fully supports Government protocols for trading under COVID-19 alert levels. 

Alert Level 3 now applies in Auckland, with Alert Level 2 across the rest of New Zealand. Scroll down for more information on how to shop with your local ITM during the current alert levels. 


Alert Level Three Protocols

We're here to support our customers while Auckland is at Alert level 3. Our stores are closed to walk-in customers and some conditions apply for your safety and that of our staff.

Our Showrooms

Are Closed

Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order. 

Pre-order

Your Supplies

Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store. 

Contactless

Pick-up

Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores. 

Contactless

Delivery

Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver. 

Contact

Tracing

Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores. 

Please Follow

Staff Instructions

Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary. 

Our Showrooms

Are Closed

Closed to Walk-in Customers
During Alert Level 3, our stores and showrooms are closed to walk-in customers. Please pre-order. 

Pre-order

Your Supplies

Phone or Email Ahead
Pre-order your supplies by calling your rep or emailing your store. 

Contactless

Pick-up

Arrange A Time To Collect
Your store will advise when your order is ready for contactless pick-up. Please arrive at that time and follow staff instructions. Please wear a mask when visiting our stores. 

Contactless

Delivery

Delivery To Your Site
Your store can also arrange contactless delivery to your site. Please arrange this with your store or rep, and maintain a safe 2m+ distance from the delivery driver. 

Contact

Tracing

Use the App or Sign-in
When collecting from our stores, please scan in or sign in for contact tracing purposes. If you are unwell or have any COVID symptons, call Healthline and do not visit our stores. 

Please Follow

Staff Instructions

Our Staff Will Assist You
For your safety and ours, please follow all staff instructions when at our stores. These will include signing in, maintaining safe distance and remaining in your vehicle while it is being loaded. Every store is different, and instrucitons will vary. 

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Alert Level 2

Alert Level 2

Our stores across the rest of NZ are open under Alert Level 2. 

Please sign in or use the app for contact tracing. Please also maintain a safe distance of 2+ meters from staff and other customers. 

We encourage you to pre-order for click and collect, or delivery, to minimise time at our stores.