ITM SUPPORT SERVICES

The national team behind 90+ stores — procurement, marketing, training, and more.

Supporting our national network

As a member of the ITM network, the one thing you can count on is support, because it's a core principle on which the Independent Timber Merchant Cooperative was founded.

Enjoy the benefits of buying as a group, sharing marketing opportunities, and much more.

National Buying Power

National Strength

With over 90 ITM stores nationwide, the ITM network enjoys buying power and rebate structures that are equal to and sometimes better than competing corporate retailers.

Collective negotiations allow members access to products they would not be able to purchase as independents.

Supplier Support

Best Brands, Great Value

Our co-operative approach to purchasing, combined with our size, ensures an increased level of recognition and support from New Zealand and international suppliers.

Networking and Knowledge Sharing

Sharing Ideas & Experience

The sharing of information, experience and ideas is one of the greatest resources available to ITM members.

Ideas help improve the profitability of one store are shared among all the members so that, if it suits, other store owners can put that same strategy in place.

Marketing Power

Building Your Business

ITM deploys a national marketing, advertising, promotions and sponsorship programme annually, coordinated by the ITM Support Office.

This ensures collectively, that our voice is always heard and that ITM is always top of mind.

Training Support

Supporting Your Team

There are few topics more important to the ITM philosophy than staff training.

ITM has developed training support programmes to assist with improving staff specialist knowledge and expertise, so they can better serve our customers.

Incentive Programmes

Engaging Your Customers

ITM run two key incentive programmes which help build loyalty with our Trade, DIY and Rural customer segments.

Trade Club is our rewards programme for Trade customers, offering them flexible reward points for use as they wish.

Priority Card offers great value to our Serious DIY and Rural audiences.